GENERAL TERMS AND CONDITIONS

I. Basic Provisions

These terms and conditions govern, in accordance with applicable law, the mutual rights and obligations between the seller and the buyer arising in connection with or on the basis of a contract for the provision of digital content concluded via the seller’s online platform available at melirana.com.

The buyer is you, whether acting as a consumer or as a business entity.

Seller:
Aira Softix s.r.o., Company ID: 243 84 135,
Registered address: Záhřebská 562/41, Vinohrady, 120 00 Prague 2,
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 439968,
Contact details:

Email: support@melirana.com

Contact form: via WhatsApp at +420 735 835 071

Ordering digital content constitutes the process of concluding a contract for the provision of digital content, the subject of which is the seller’s obligation to provide the buyer with access to digital music content and the buyer’s obligation to pay the price.

Digital content means a unique musical composition generated using an artificial intelligence (AI) tool based on the buyer’s individual request, provided in intangible digital form (stream, link, file).

The contract means a contract for the provision of digital content under applicable law.

The seller is entitled to provide digital content worldwide and is authorized to grant the buyer a contractual right to use the final content to the extent specified in Section VIII.

All texts, graphics, illustrations, interfaces, logos, and other materials on the platform are copyrighted works owned by the seller. Any use beyond normal website use without the seller’s consent constitutes copyright infringement.

These terms and conditions form an integral part of the contract. In the event of a conflict between an individual agreement and these terms, the individual agreement shall prevail.

By concluding the contract, the buyer confirms that they have read and agree to these terms and conditions.

The seller reserves the right to amend these terms and conditions. Rights and obligations arising during the validity of a previous version remain unaffected.

The seller is not bound by any codes of conduct in relation to the buyer.

II. Information

Price information:

  • all prices are contractual, final, in the currency specified in the order, including taxes and fees;
  • the purchase price may not be unilaterally changed after the contract is concluded;
  • discounts cannot be combined unless expressly stated on the platform;
  • the seller does not require advance deposits; however, the price must be paid before access to the digital content is provided.

Payment methods:

  • cashless transfer directly to the seller’s account;
  • online payment via the Stripe system;
  • the payment obligation is deemed fulfilled upon crediting the amount to the seller’s account.

Delivery of digital content:

  • digital content is delivered exclusively online in digital form (e.g., streaming/download link, playback in a user account);
  • the risk of damage to the digital content passes to the buyer at the moment access is provided (delivery of link / account access).

III. Conclusion of the Contract

The presentation of digital content on the platform is for informational purposes only and does not constitute an offer.

The buyer’s order submitted via the order form constitutes an offer to conclude the contract.

A valid order requires truthful and complete completion of the order form and confirmation of acceptance of these terms and conditions.

Procedure:

  • the buyer completes the order form and submits their offer by clicking the order submission button;
  • before submitting the order, the data can be reviewed and corrected;
  • the contract is concluded at the moment the seller sends confirmation of acceptance of the offer to the buyer (confirmation of order processing and payment).

The seller reserves the right to reject an order, in particular if it is incomplete, unclear, technically unfeasible, or contrary to law or good morals.

The buyer agrees to the use of distance communication means. Costs related to internet or telephone connections are borne by the buyer.

By submitting the order and agreeing to these terms, the buyer expressly requests that performance begin before the expiry of the withdrawal period and acknowledges that they thereby lose the right of withdrawal as set out in Section VI.

IV. Delivery of Digital Content

Digital content is delivered online only:

  • by sending a link via WhatsApp or Facebook Messenger,
  • by sending it to the email address specified in the order, and/or
  • by providing access in the user account on the platform.

The buyer is responsible for the correctness of the provided phone number/email address. In case of an error, the buyer bears responsibility for non-delivery and any resulting damage.

Delivery time:

  • typically within 24 hours after payment, unless otherwise stated on the website;
  • delays may occur due to a high volume of orders or technical issues, of which the buyer will be informed.

The buyer is obliged to check the integrity and technical usability of the digital content after delivery and immediately report any defects to support@melirana.com.

V. Our Liability

The provisions of this section do not apply if the buyer concludes the contract in the course of their business activity (unless stated otherwise).

Nature of AI usage:

  • the buyer acknowledges that the content is automatically generated using AI;
  • the seller is not liable for subjective dissatisfaction with style, genre, melody, lyrics, or overall artistic impression;
  • variability of the result is a feature of the service, not a defect;
  • the seller does not guarantee a specific aesthetic result or emotion, only that the output corresponds to the assignment within technical limits.
  • Subjective dissatisfaction with the result (style, melody, lyrics, voice, genre) does not constitute a defect.

Complaints are possible only in the event of technical defects:

  • corrupted file, inability to play (assuming standard technical requirements on the buyer’s side), non-functional link, incorrect delivery;
  • subjective dissatisfaction with content is not grounds for a complaint;
  • defects must be reported by email to support@melirana.com;
  • the seller will inform the buyer of the complaint resolution method by email.

Any liability of the seller for damages is limited to the amount paid by the buyer for the specific digital content.

VI. Withdrawal from the Contract

Given the nature of the digital content (custom-made content created at the buyer’s request), the buyer has no right to withdraw from the contract.

The digital content is not supplied on a tangible medium, and performance begins before the expiry of the withdrawal period at the buyer’s explicit request. The buyer acknowledges that the right of withdrawal is thereby lost.

Withdrawal is possible only in exceptional cases where the digital content was not delivered at all or is completely technically unusable and the defect cannot be remedied within a reasonable time. In such cases, the buyer may withdraw from the contract by email to support@melirana.com, after which the seller will refund the paid amount.

VII. Special Provisions on Digital Content

If you are a consumer, the following provisions additionally apply:

  • the seller is liable for ensuring that the digital content corresponds to the description, scope, and characteristics stated on the platform;
  • it is fit for its usual purpose (listening to music in standard players) and provided in a standard format (e.g., MP3, WAV, or stream);
  • it is provided with any instructions for use, if necessary.

The buyer may claim a defect that becomes apparent within 2 years from the provision of access to the digital content in the case of one-time performance. Defects must be reported without undue delay after discovery.

The seller will remedy the defect within a reasonable time after notification, for example by re-providing access to the content or sending a new file.

VIII. Intellectual Property Rights

The buyer acknowledges that the final digital content may or may not constitute a copyrighted work under copyright law, as it is generated using AI. For contractual purposes, however, the parties agree that the digital content shall be treated in accordance with this section regardless of whether it meets all requirements of a copyrighted work.

The seller grants the buyer the following rights to the digital content:

  • a non-exclusive, non-transferable, territorially unlimited, perpetual right of personal use in the form of listening;
  • the buyer may listen to the digital content for personal, private purposes only, without the right of public performance.

In particular, it is prohibited to:

  • use the digital content for commercial purposes (e.g., advertising, monetized videos, podcasts, public performances);
  • upload the digital content to social networks, streaming platforms, or other public services;
  • distribute the content to third parties, sell it, or license it to third parties;
  • present the digital content as one’s own original authorship.

All rights to the digital content remain with the seller. The buyer receives only a limited right of personal listening in accordance with this section.

The seller may store copies of created results for archival, technical, and analytical purposes (service improvement) without public publication or independent commercial use identifying the buyer without their consent.

The buyer is responsible for ensuring that the input (texts, motifs, names, etc.) does not infringe third-party rights. In case of infringement, the buyer bears responsibility for any resulting damage.

If the buyer breaches these license terms, the right to use the digital content may be terminated immediately, and the seller may claim damages or unjust enrichment.

IX. Out-of-Court Dispute Resolution

The seller handles consumer complaints via email at support@melirana.com. The buyer will be informed of the outcome by email.

The Czech Trade Inspection Authority (ČOI) is competent for out-of-court resolution of consumer disputes; contact details and the ADR platform are available on the ČOI website.

The buyer may also use the European Commission’s online dispute resolution platform.

X. Final Provisions

The buyer assumes the risk of changes in circumstances.

Legal relations between the seller and the buyer are governed by the laws of the Czech Republic. The choice of law does not deprive consumers of protection under mandatory provisions of their country.

The seller primarily directs its activities toward the Czech Republic.

The purchase contract / digital content provision contract is concluded in the Czech language. Any translations are for informational purposes only. The original is available at melirana.com/cs/terms.

Contracts and these terms and conditions are archived electronically and are not publicly accessible.

These terms and conditions are effective as of 20 January 2026.