These terms and conditions govern, in accordance with applicable legal regulations, the mutual rights and obligations between the seller and the buyer arising in connection with or on the basis of a contract for the provision of digital content or another contract concluded via the seller’s online platform accessible at melirana.com.
The Seller is:
Aira Softix s.r.o., Business ID (IČO): 243 84 135,
registered office: Záhřebská 562/41, Vinohrady, 120 00 Prague 2, Czech Republic,
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 439968,
contact details and customer support:
email: support@melirana.com
phone / WhatsApp: +420 735 835 071.
The Buyer means a user of the platform who enters into a contract with the seller, whether as a consumer or an entrepreneur.
A Consumer means any natural person who, outside the framework of their business activity or independent pursuit of a profession, enters into a contract with the seller or otherwise deals with the seller.
Product means personalized digital content or other performance offered by the seller through the platform.
Digital Content means audio, audiovisual, visual, text, or other content provided in digital form that the seller creates or modifies according to the buyer's individual instructions, generally using artificial intelligence tools.
Product Specification means the description of a specific product provided on the relevant product page and in the order, in particular its content, scope, format, method of making accessible, available personalization options, and any other characteristics.
Add-on Service means an optional extension of a product, digital content, or related permission selected by the buyer during the order process. Available add-on services may vary depending on the product. Their specific content, scope, price, method of access, and any other conditions are specified on the product page or in the order prior to submission. The selected add-on service becomes an integral part of the contract upon order confirmation.
Buyer Materials means texts, photographs, visual, audio, audiovisual, and other materials provided by the buyer to the seller for the purpose of creating or modifying digital content.
Preview means preliminary provision of access to digital content to the extent permitted by the platform prior to payment of the price, serving solely for familiarisation with the created result.
Full access means provision of access to all features and permissions that form part of the ordered product, in particular the ability to view, play, or download digital content and use it to the extent agreed in the contract, according to the nature of the product and its specification.
The specific content of the contract is determined by the buyer's order, the specification of the selected product, the selected add-on services, and these terms and conditions.
These terms and conditions form an integral part of the contract. In the event of a conflict between an individual agreement and these terms, the individual agreement shall prevail.
All texts, graphics, illustrations, user interfaces, logos, and other materials comprising the platform are copyrighted works or intellectual property of the seller or its licensors. Any use beyond the standard use of the platform without prior written consent of the seller is prohibited.
The seller is entitled to amend these terms and conditions in accordance with legal regulations. Rights and obligations established during the effectiveness of a previous version remain unaffected by the change.
Price Information:
If the platform allows the buyer to view a preview or play the created digital content prior to payment of the price, this does not constitute granting full paid access to the digital content.
Preliminary access serves solely for familiarisation with the created result. It does not include the ability to download it nor the authorization to use the digital content to the extent provided after payment of the price.
Payment Methods:
The presentation of products and digital content on the platform is informative in nature and does not in itself constitute an offer to conclude a contract on the part of the seller.
The formal offer to conclude a contract is the submission of a completed order by the buyer via the platform's order form.
A condition for a valid order is the truthful and complete entry of all required details in the order form and confirmation of familiarity with these terms and conditions.
Contract Conclusion Process:
The seller reserves the right to reject an order, in particular if it is incomplete, unintelligible, technically unfeasible, or contrary to legal regulations, public morals, or these terms. If the seller rejects the order after receiving payment and does not provide the ordered performance, the seller shall return the received price to the buyer without undue delay.
The buyer agrees to the use of remote communication means when concluding the contract. Costs incurred by the buyer in connection with the use of these means (in particular internet connection costs) are borne solely by the buyer.
The contract may be concluded in the language chosen by the buyer on the platform. The terms and conditions are available in several language versions.
Digital content is generally created shortly after processing the buyer's specifications. If the platform allows a preview or preliminary playback, the digital content may be technically created prior to payment of the price.
The specific creation time is not guaranteed and may vary depending on technical availability, specification complexity, and the current volume of requests.
Following payment of the price, the seller shall provide the buyer with full access to the ordered digital content, in particular the ability to download and use it to the extent stipulated by these terms and conditions, the product specification, and the order.
Unless specified otherwise in the product specification or in the order, the seller shall grant full access without undue delay. If substantial delay occurs, the seller shall inform the buyer using the contact details provided in the order.
Full access to digital content is made available to the buyer in accordance with the product specification and the order, in particular by:
The seller may also send the link or notification regarding the provision of access to digital content via WhatsApp, Messenger, or another communication channel that the buyer specified or used in communication with the seller.
Such dispatch constitutes a supplementary method of notification and does not substitute provision of access via email, unless agreed otherwise with the buyer.
The buyer is responsible for the accuracy and accessibility of the contact details provided in the order.
If the buyer provides incorrect or incomplete contact details, the seller shall not be deemed in delay with making the digital content accessible for the duration of time during which the content cannot be properly provided for this reason.
Upon notification of the correct details, the seller shall make the digital content accessible without undue delay.
Where the creation or completion of digital content requires the buyer's cooperation or the provision of additional buyer materials (in particular text specifications, photographs, voice samples, or clarifying information), the seller shall not be deemed in delay with making the digital content accessible until the buyer properly provides the required materials or cooperation. The delivery timeframe shall be extended accordingly by this period.
The buyer grants the seller a non-exclusive license to use buyer materials to the extent necessary for creating, processing, providing access to, supporting, and remedying the ordered digital content.
The buyer declares and warrants that they are authorized to provide buyer materials and to permit their use and processing to the extent necessary to fulfill the order.
If buyer materials contain the likeness, voice, or other personal data of a third party, the buyer confirms having the necessary authorization or consent from that person for their provision, use, and processing. For a minor, the necessary authorization or consent may only be granted by their legal representative or authorized person.
This does not apply to a voice sample intended for the creation or use of a synthetic voice. For this feature, the buyer may only provide their own voice sample.
If the nature of a specific processing activity requires separate consent or confirmation from the buyer, the seller will request it prior to commencing such processing.
If the chosen performance includes creating or substantially modifying a synthetic likeness of a specific individual, the buyer confirms that the affected individual has expressly consented to such use, or that the buyer is authorized to grant such consent on their behalf. The seller may request separate confirmation, consent, or reasonable documentation of authorization before commencing processing. If the seller has reasonable doubts regarding authorization, the seller is entitled to suspend or refuse processing.
If the chosen performance includes creating or using a synthetic voice, the buyer may only provide their own voice sample. Providing or using the voice sample of another person for this feature is not permitted. The seller is entitled to request confirmation that the voice sample belongs to the buyer, and to suspend or refuse processing in the event of reasonable doubt.
The buyer must not provide materials or order digital content that unlawfully infringes third-party rights, or is intended for fraud, deception, impersonation, threats, harassment, or any other unlawful conduct. The seller is entitled to reject such an order, suspend processing, or request proof of authorization. If the seller rejects the order for this reason and does not provide the ordered performance, the seller shall refund the received price to the buyer without undue delay.
This does not affect any right of the seller to claim compensation for demonstrably incurred damage under applicable legal regulations.
Where output consists of artificially generated or substantially altered visual, audio, or audiovisual content resembling real persons, objects, or events, the seller discloses its artificial origin to the extent required by applicable law.
The seller may retain the created digital content and the buyer's materials only to the extent and for the period necessary to create and provide access to the ordered performance, provide related support, process any complaints, and comply with legal obligations, in accordance with personal data protection rules.
Where digital content is created or modified using artificial intelligence tools, the buyer acknowledges that the output may contain natural variations typical of this creative method, in particular differences in pronunciation, accent, intonation, rhythm, phrasing, vocal timbre, text interpretation, or other artistic elements.
Such variations do not in themselves constitute a defect in the digital content, provided that the content is technically usable and substantially conforms as a whole to the product specification and confirmed order.
The seller does not guarantee completely accurate pronunciation of personal names, foreign words, unusual expressions, or words with ambiguous pronunciation, unless specific pronunciation was expressly agreed with the seller in advance.
If an identified variation is not a defect, the seller may, at its sole discretion, offer the buyer a voluntary revision or re-processing. Providing such a voluntary revision does not constitute an admission of a defect nor does it establish a right to further free revisions.
If the buyer does not receive access to ordered digital content or if the link for access, playback, or download is inoperative, the buyer shall notify the seller at support@melirana.com. The buyer shall include the email address used when ordering and other details necessary to identify the order. The seller will investigate the technical problem free of charge and, if remedy is possible, restore access, repair the inoperative link, or provide the buyer with another reasonable method of making the digital content accessible without undue delay.
If making the digital content accessible is not possible, or if the seller fails to restore access within a reasonable time after notification of the problem, the buyer has the right to an appropriate remedy under mandatory legal regulations, including a refund of the price, provided that the statutory conditions are met.
A defect in digital content may be deemed to exist in particular upon technical failure, inability to play or download content, failure to supply the paid product or add-on service, or substantial non-conformity with the product specification or confirmed order. Subjective dissatisfaction with artistic execution or natural variations typical of artificial intelligence generation do not in themselves constitute a defect.
In the event of a genuine defect, the buyer primarily has the right to have the digital content brought into conformity with the contract, unless such remedy is impossible or would impose disproportionate costs on the seller. The seller will perform the remedy free of charge, within a reasonable time after the claim is made, and without significant inconvenience to the buyer.
The buyer is entitled to a reasonable price reduction or to withdraw from the contract in cases stipulated by mandatory law, in particular if:
If the buyer is a consumer, they may claim a defect that manifests in digital content within two years of provision for single-performance content. The buyer may report a defect without undue delay after its discovery at the email address support@melirana.com.
If the buyer is a consumer, the seller shall provide them with a written confirmation upon submission of the complaint containing the date of the complaint, its content, the requested method of resolution, and the consumer's contact details.
Upon resolution of the complaint, the seller shall provide the consumer with confirmation of the date and method of its resolution, including confirmation of the remedy performed and its duration, or written reasoning for the rejection of the complaint.
A complaint regarding digital content shall be resolved within a reasonable time, taking into account the nature of the digital content and the purpose for which the consumer requested it.
The consumer acknowledges that under applicable law, they may not withdraw from a contract for the supply of digital content not supplied on a tangible medium once performance has begun, provided performance began with their prior express consent before the expiry of the statutory withdrawal period, the consumer confirmed acknowledgment of losing the right of withdrawal, and the seller provided the legally required confirmation of the concluded contract.
Where statutory conditions for the forfeiture of the right of withdrawal have not been fulfilled, the consumer has the right to withdraw from the contract within 14 days of its conclusion.
The consumer's right to withdraw from the contract due to an unremedied defect or non-provision of content pursuant to Section VII remains unaffected.
To withdraw from the contract, the consumer may contact the seller at support@melirana.com. Upon valid withdrawal, the seller will refund received funds without undue delay and at the latest within 14 days from receipt of the withdrawal notice, using the same payment method as received, unless agreed otherwise.
If digital content is created or modified using artificial intelligence tools, the contracting parties acknowledge its specific nature.
Regardless of whether a particular output meets the statutory criteria of a copyrighted work under applicable law, the parties agree on the scope of permissions for its use pursuant to this Article.
Unless specified otherwise in the product specification or order, the seller grants the buyer a non-exclusive, territorially and temporally unlimited permission for personal and non-commercial use of the delivered digital content.
The buyer is entitled to publish and share the digital content free of charge on their personal social media profiles for personal and non-commercial purposes. Such publication or sharing shall not be deemed prohibited distribution of the digital content, granting of a sublicense, or assignment of rights to a third party.
Granting permissions to a social network operator to the extent necessary for the technical storage, processing, display, and sharing of the digital content in accordance with this Article shall not be deemed a prohibited granting of a sublicense.
The buyer may also make the digital content accessible free of charge to the person for whom it was personalised according to the order, and enable their personal and non-commercial use. Such access shall not be deemed prohibited distribution or granting of a sublicense.
Commercial use shall mean, in particular, using the digital content in paid advertising, paid or directly monetised content, commercial broadcasting, sales materials, or in promoting a business, products, or services. Ordinary free sharing of the digital content on the buyer's personal profile without direct remuneration and without promoting a business, products, or services shall not in itself constitute commercial use.
Unless expressly agreed otherwise in the product specification or order, the buyer is not entitled to:
Rights to the digital content that have not been expressly granted to the buyer remain, to the extent they exist, with their respective holders. This is without prejudice to the rights of the buyer or third parties in the buyer's materials used to create the digital content.
The seller's liability for harm is governed by applicable legal regulations.
Nothing in these terms and conditions excludes or limits the seller's liability in cases where such exclusion or limitation is not permitted by mandatory legal regulations.
If the buyer is a business entity (entrepreneur), the seller's total liability for harm arising in connection with the contract is, to the extent permitted by law, limited to the amount of the price actually paid for the affected product or add-on service.
This limitation shall not apply to harm caused to a person's natural rights, to harm caused intentionally or through gross negligence, to the right of a weaker party to compensation for harm, nor to other cases where limitation of liability is not permitted by mandatory legal regulations.
Consumer complaints and inquiries are handled by the seller via email at support@melirana.com. Information on resolution of a complaint will be sent to the buyer's email address.
Before submitting an application for out-of-court dispute resolution, the consumer shall first attempt to resolve the dispute directly with the seller.
The competent body for out-of-court resolution of consumer disputes arising from the contract is the Czech Trade Inspection Authority — Česká obchodní inspekce (ČOI). Further details and submission methods are available at https://coi.gov.cz/informace-o-adr/.
Legal relationships are governed by the law of the Czech Republic. This choice of law does not deprive a consumer of the protection provided by mandatory provisions of the law of their country of habitual residence that would otherwise apply.
The contract may be concluded in the language chosen by the buyer on the platform. The terms and conditions are available in several language versions.
The Czech text represents the original version of these terms and conditions.
Any differences between language versions shall be interpreted with regard to the meaning of the original Czech text, without prejudice to consumer rights arising from mandatory legal regulations.
The seller shall provide the buyer with confirmation of the conclusion of the contract in electronic form to the email address specified in the order.
The confirmation contains or has attached the text of the terms and conditions applicable at the time of concluding the contract in text form enabling the buyer to save and subsequently display it.
The confirmation also contains details of the ordered product, selected add-on services, and the price paid.
The concluded contract, including the version of the terms and conditions in effect at the time of its conclusion, is archived electronically by the seller in accordance with legal regulations.
These terms and conditions take effect on 15.09.2026 (last updated: 23.09.2026).